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Return Policy

Cancellation and Returns

It is essential to carefully review the details of your Order to ensure accuracy. Franklin August, (referred to as “Franklin August” or “Company”) holds no liability for any inaccuracies in orders placed by customers. Should you need to modify or cancel your order, kindly inform us before it is dispatched by calling 1-802-652-5900. In the event of a defective Order or if the received product does not match your Order, refrain from returning any items until you have consulted with a customer service representative for proper authorization and return instructions. Unauthorized returns will not be accepted.

 

Any cancellations must be made within 7 days of placing the order and prior to its shipment or staging. Once an order is shipped or ready for carrier pick up it will be considered final.

 

Authorized return orders may be subject to a 25% restocking fee and shipping charges, unless an error was made by the Company or there is a defect in the product.

 

Please notify the Company of any defective orders, shortages, or product damage within 5 days of receiving your order via email or mail to the Company address, or else all claims will be forfeited. Authorized returns for defective products or incorrect orders must be processed within 10 days

of receiving the product.

 

Custom Orders

Custom orders for printed logos and or customer sizes are subject to industry standard deviation of +/- 10%., In the event of any under runs, customers will receive a refund for any overpayments, while over runs will incur additional charges. Please note that custom orders are non-returnable unless the product is found to be defective. All sales of custom products are final.

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